Hair Salon FAQs Brisbane
Frequently Asked Questions
Got questions? We’ve got the answers. From services and products to bookings and policies, our FAQ section is here to make your experience with Rokstar smooth and stress-free.
Who is the $50 offer for?
Our $50 offer is available for new clients visiting Rokstar Salon for the first time and is valid until the end of June. Please note that this offer is only available when booking a colour service together with a cut. It’s our way of welcoming you to the Rokstar family and giving you the chance to experience our award-winning team and services at a special introductory rate.
What services can I book with it?
You can use the $50 new client offer towards any full-priced colour service booked together with a cut. Whether you’re after a fresh new blonde transformation, balayage, or a complete colour refresh, this offer lets you enjoy the full Rokstar experience with our award-winning team.
Can I choose my stylist?
Absolutely. You’re welcome to request your preferred stylist when booking. Our team includes a range of stylists at different levels, and we’ll help you find the best fit based on your hair goals, budget, and availability.
Where is the salon located?
Rokstar Salon is conveniently located in South Brisbane, just minutes from the city centre. You’ll find us at 1/47 Cordelia Street, South Brisbane QLD 4101, with easy access to parking nearby and close to public transport.
What if I need to reschedule?
No problem — we understand life happens! If you need to reschedule, please give us at least 24 hours’ notice so we can adjust your booking and offer your spot to another client. You can reschedule easily by calling the salon or managing your appointment through our online booking system.
What hair trends are popular right now?
At Rokstar Salon, we’re seeing a strong movement toward effortless, lived-in looks — think soft layers, natural balayage, rich dimensional brunettes, and glossy, healthy finishes. Textured bobs and curtain fringes remain client favourites, while creamy blondes and copper tones continue to turn heads this season.
Do you offer personalised style consultations?
Yes! Every Rokstar experience begins with a personalised consultation. We’ll chat about your hair goals, lifestyle, and maintenance preferences before recommending a cut, colour, or treatment that enhances your features and suits your routine.
Can you help me choose a look that suits my face shape?
Absolutely. Our stylists are trained to tailor every cut and style to your face shape, skin tone, and hair texture. Whether you’re after a sleek bob, voluminous layers, or a bold fringe, we’ll create a look that flatters you from every angle.
What colour techniques are trending this season?
Balayage and face-framing highlights are still in high demand for their low-maintenance glow. Glossy brunettes and luxe espresso tones are trending for cooler months, while buttery blondes and soft rose hues are making a comeback for summer. Our colour experts stay ahead of the trends to ensure your look always feels fresh and modern.
How can I keep my style looking salon-fresh between visits?
We’ll recommend professional home-care products that protect your colour and enhance your style. Regular trims, hydrating masks, and heat protection are key to maintaining shine and movement. We also offer in-salon treatments to keep your hair healthy and vibrant between appointments.
Do you style hair for special events or occasions?
Yes, we love creating statement looks for weddings, formals, and special events. Whether you want soft waves, a sleek ponytail, or a glam updo, our team will ensure your style lasts all day (and night).
Can I bring photos of the style I want?
Of course — we encourage it! Inspiration photos help us understand your vision and tailor it to your hair type and face shape. Our stylists will work with you to adapt the look so it’s achievable, flattering, and easy to maintain.
How often should I refresh my colour or style?
For most colours, we recommend touch-ups every 6–10 weeks, depending on your chosen shade and how fast your hair grows. Shorter cuts or precision styles may need more frequent maintenance to keep their shape. We’ll personalise your schedule so your hair always looks fresh.
What colouring services do you offer?
Rokstar Salon offers a full range of professional colour services, including balayage, foils, global colour, root touch-ups, gloss toners, and creative colour transformations. Whether you’re after a subtle refresh or a complete change, our colourists will design a look that enhances your natural tone and complements your style.
What’s the difference between balayage and foils?
Balayage is a freehand technique that creates a soft, sun-kissed look with blended highlights that grow out naturally. Foils, on the other hand, offer precise placement and more contrast, making them ideal for achieving brightness from roots to ends or for more defined blonde results. Our stylists can guide you on which approach best suits your hair and maintenance goals.
Can I go from dark to blonde in one appointment?
It depends on your hair’s starting colour and condition. For darker hair or previously coloured hair, achieving blonde safely often requires multiple sessions. At Rokstar, we prioritise the health of your hair and will create a personalised lightening plan to get you to your goal shade gradually while keeping your hair strong and glossy.
How do you keep coloured hair healthy?
We use premium professional products and bond-strengthening treatments to protect your hair during every colour service. Our stylists may recommend adding an Olaplex or K18 treatment to repair and reinforce your hair’s structure, keeping it hydrated, soft, and shiny between appointments.
How long will my colour last?
Most colour services last between 6 and 10 weeks, depending on your hair type, tone, and at-home care routine. Using salon-quality, sulphate-free products and washing your hair with cool water can help extend colour vibrancy. We’ll provide aftercare advice tailored to your specific colour.
Can I colour my hair if it’s already damaged?
Yes, but we’ll always start with a consultation and assess your hair’s condition first. In some cases, we may recommend a strengthening or restorative treatment before applying colour to ensure your hair is healthy enough for the service.
What’s trending in colour right now?
This season, we’re seeing a rise in dimensional brunettes, creamy blondes, soft coppers, and expensive-looking gloss finishes. Natural, blended tones are in, with subtle face-framing highlights and tonal depth replacing the high-contrast looks of previous years. Our stylists are constantly updating their techniques to keep you ahead of the trends.
How often should I come in for maintenance?
For most clients, we recommend a refresh or toner every 6–8 weeks, with a full colour or balayage appointment every 10–12 weeks. We’ll create a personalised maintenance schedule based on your colour, lifestyle, and hair goals.
Do you offer colour correction?
Yes — our colour correction specialists can help restore uneven tones, remove unwanted brassiness, or fix at-home colouring mishaps. We’ll always begin with an in-depth consultation and strand test to determine the safest, most effective approach to achieving your ideal colour result.
What treatments do you offer at Rokstar Salon?
We offer a full range of professional hair treatments designed to repair, hydrate, and strengthen your hair from the inside out. Our menu includes bond-repair systems such as Olaplex and K18, deep conditioning masks, scalp detoxes, and smoothing or gloss treatments. Each service is customised to your hair’s unique needs to restore shine, softness, and manageability.
How do I know which treatment is right for me?
During your appointment, your stylist will assess your hair’s condition, texture, and level of damage before recommending the best treatment plan. Whether your hair is dry, brittle, frizzy, or colour-treated, we’ll tailor a solution that targets your specific concerns and complements your regular services.
What’s the difference between Olaplex and K18?
Both treatments strengthen and repair the hair but work in slightly different ways. Olaplex rebuilds broken disulfide bonds within the hair caused by colouring and heat styling, while K18 works on a molecular level to reconnect keratin chains and restore elasticity. Your stylist may recommend one or a combination of both depending on your hair’s needs.
How often should I have an in-salon treatment?
We recommend scheduling a treatment every 4–6 weeks, or with each colour or lightening service, to maintain optimal health and shine. If your hair is particularly dry or damaged, we may suggest a more intensive care plan to help it recover and stay strong.
Can I add a treatment to my colour or styling service?
Absolutely — in fact, we highly recommend it. Treatments are an easy add-on that protect your hair during colouring or chemical services, ensuring long-lasting vibrancy and a silky, healthy finish. Your stylist can guide you through the best add-on options during your consultation.
Do you offer smoothing or keratin treatments?
Yes. Rokstar Salon offers professional keratin and smoothing treatments that reduce frizz, enhance shine, and make your hair more manageable. Results typically last up to three months, depending on your hair type and aftercare routine. These treatments are perfect for Queensland’s humid climate and help keep your style sleek and smooth.
How can I maintain my salon results at home?
Using the right salon-grade shampoo, conditioner, and heat protection makes all the difference. We’ll recommend a home care routine that supports your in-salon treatments and helps your hair stay hydrated, glossy, and easy to style between visits. Avoid harsh, sulphate-based products, and limit excessive heat styling to keep your hair at its best.
Do treatments work for all hair types?
Yes, we offer customised solutions for every hair type — fine, thick, curly, straight, coloured, or natural. Our team will personalise your treatment to suit your hair’s texture and needs, ensuring it feels soft, strong, and full of life after every visit.
What types of hair extensions do you offer?
At Rokstar Salon, we specialise in Keratin Bond Extensions, known for their natural look, comfortable wear, and long-lasting results. These premium extensions blend seamlessly with your natural hair to add length, volume, and thickness without compromising hair health.
How long do Keratin Bond Extensions last?
With the right care and maintenance, your extensions can last three to six months. We recommend scheduling regular check-ups at Rokstar to keep the bonds secure and your hair looking flawless.
Will extensions damage my natural hair?
When applied and maintained correctly, Keratin Bond Extensions will not damage your natural hair. Our stylists are highly trained in precision placement to ensure even weight distribution and gentle wear. Damage only occurs when extensions are applied incorrectly or removed without professional help, which is why we always advise visiting the salon for maintenance and removal.
Can I colour or style my hair with extensions?
Yes, you can style and heat-treat your hair as usual — just avoid applying direct heat to the bond area. If you’d like to refresh or colour your hair, our stylists can safely do this in-salon to ensure a perfect colour match and maintain the integrity of your extensions.
What treatments work best with extensions?
We offer a range of extension-safe treatments that nourish your natural hair and protect the bonds. Lightweight hydrating masks, scalp detoxes, and leave-in conditioning sprays are excellent for keeping your hair smooth and manageable without weighing it down. Your stylist will recommend the most suitable products to maintain both your natural hair and your extensions.
How do I care for my extensions at home?
Use sulfate-free, gentle shampoo and conditioner, and avoid applying products directly onto the bonds. Brush gently with a loop or soft-bristle brush, starting at the ends and working upward. Sleep with your hair loosely tied or braided, and use a silk or satin pillowcase to minimise friction. Always dry the bond area thoroughly after washing.
Can I add a treatment service to my extension appointment?
Definitely. Combining a bond-protecting treatment with your extension service is a great way to strengthen your natural hair and extend the life of your extensions. Many clients choose to add a hydrating or bond-repair treatment (like Olaplex or K18) during installation or maintenance appointments for extra protection.
How much do extensions cost?
The cost of Keratin Bond Extensions at Rokstar varies depending on your desired length, volume, and the amount of hair required. On average, a full head ranges from $1,200 to $2,500, including premium-quality hair and expert installation. We’ll provide a personalised consultation and quote based on your goals and hair type.
When should I book my next maintenance appointment?
We recommend visiting the salon every 4–6 weeks for a quick check-up to ensure your bonds remain secure and your extensions stay in great condition. Full removal and reapplication are generally needed around the four- to five-month mark, depending on your hair growth and at-home care routine.
Has Rokstar Salon won any awards?
Yes — Rokstar Salon is proud to be recognised as one of Australia’s leading salons. Over the years, we’ve received multiple industry awards celebrating our excellence in hairdressing, creativity, and customer experience. Our talented team continues to be acknowledged nationally for innovation, education, and trendsetting style.
What makes Rokstar Salon different?
At Rokstar, it’s not just about great hair — it’s about the entire experience. We combine award-winning artistry, personalised service, and a warm, inclusive atmosphere to help every client look and feel their best. Our team stays ahead of the curve with constant training, advanced techniques, and a deep passion for creating hair that’s effortlessly wearable yet fashion-forward.
Do you feature in magazines or media?
Yes. Rokstar’s creative work has been featured in leading fashion and beauty publications, as well as industry platforms showcasing the latest in Australian hair trends. We’re proud to represent Queensland talent on both national and international stages, bringing modern Australian style to the spotlight.
Does Rokstar participate in community or charity events?
We love supporting our community. Rokstar regularly participates in local initiatives, charity events, and education programs to give back and inspire others in the industry. Whether it’s mentoring young stylists or supporting local causes, community connection is a big part of who we are.
How do I stay updated with Rokstar’s latest news and achievements?
You can follow our journey and see our latest work on Instagram and Facebook at @rokstarsalon. We also share updates on new services, awards, and events on our News page and through our email newsletter, so you can stay in the loop with all things Rokstar.
Are Rokstar stylists involved in fashion shows or competitions?
Absolutely. Our stylists frequently take part in hairdressing competitions, photo shoots, and fashion week events, showcasing the creativity and technical expertise that define the Rokstar brand. These experiences allow our team to bring fresh ideas and world-class skills back into the salon.
Can I book with an award-winning stylist?
Yes — many of our stylists have received individual accolades within the industry, from colour artistry to editorial styling. You can request a specific team member when booking, and we’ll pair you with the stylist who best matches your desired look and service.
How can I keep my hair healthy between salon visits?
Healthy hair starts with consistency. Use professional salon products suited to your hair type, avoid harsh sulfates, and always protect your hair from heat styling. Regular trims every 6–8 weeks prevent split ends and keep your shape fresh. Hydration is key — incorporate a nourishing mask or leave-in treatment once a week for extra shine and softness.
What’s the best way to style my hair at home?
Start with clean, well-prepped hair — apply a heat protectant before using tools, and work in sections for even results. For volume, blow-dry with your head upside down or use a round brush at the roots. If you’re embracing natural texture, scrunch in a curl-enhancing cream or mousse and let your hair air-dry. Our stylists can recommend the right products and tools to recreate your salon look with ease.
How often should I wash my hair?
It depends on your scalp and hair type. Most clients find two to three times per week ideal. Over-washing can strip natural oils, while under-washing may lead to buildup. Dry shampoo is a great option to refresh between washes without drying out your hair.
What’s the best way to protect my colour at home?
Use a colour-safe, sulfate-free shampoo and conditioner, and rinse with cool water to help seal the cuticle and prevent fading. Limit heat styling and UV exposure, and always use a heat protectant or colour shield spray. A gloss or toner refresh every 6–8 weeks can also keep your colour vibrant and salon-fresh.
How do I reduce frizz, especially in Queensland’s humidity?
Humidity and frizz go hand-in-hand, but the right products make all the difference. Use a smoothing serum or anti-frizz cream, and finish styling with a light mist of flexible-hold hairspray. Regular hydrating treatments and keratin or smoothing services at Rokstar can also help lock in shine and keep your hair sleek despite the weather.
How should I prep my hair before a colour appointment?
Arrive with clean, dry hair free from heavy oils or styling products. Avoid washing on the same day if you have a sensitive scalp — a little natural oil helps protect it during colouring. Bring along any inspiration photos so your stylist can understand your goals and create a tailored plan.
What’s the best way to brush and detangle my hair?
Always start from the ends and work your way up to prevent breakage. Use a wide-tooth comb or a soft-bristle brush, especially on wet hair. For extensions or fine hair, hold the mid-lengths while brushing to avoid pulling at the roots.
How do I keep my blow-dry lasting longer?
To extend your blow-dry, sleep with your hair loosely tied or in a silk scarf or bonnet, and use a satin pillowcase to reduce friction. Avoid excess moisture and touch-ups with a dry shampoo or volumising spray as needed. A little humidity-resistant hairspray can help your style stay smooth for days.
Can I use supermarket or pharmacy hair products instead of salon ones?
While they might seem similar, salon products are more concentrated and professionally formulated, meaning you’ll use less and see better results. Using high-quality products helps maintain your colour, protect your hair’s structure, and extend the life of your salon services.